Blog

Using Retail Market Intelligence Data in Dashboard Reporting

Recently, we were working with an Illuminate user in London. The task ? To help them sell more, profitably. We performed a lot of deep analysis of the markets in which they operated, in particular their on-line stores, bricks-and-mortar sales, and their EBay and Amazon stores. We gained an understanding of their problems and way … Continue reading Using Retail Market Intelligence Data in Dashboard Reporting

Customer E- Mail Communication

Illuminate streamlines dealing with customer e-mail messages by integrating all messages into one central location, and messages are sorted so that those which relate to live orders are prioritised. This means that the most important messages (from paying customers) are dealt with first, and those which are product questions or general enquiries (still important, but … Continue reading Customer E- Mail Communication

Setting up an Amazon Seller Pro Account to use with Illuminate

This brief guide explains how to set up an Amazon Seller Pro Account to link to Illuminate’s multi-channel order and inventory management system. Linking your Amazon Pro Seller Account to Illuminate is the first and foremost action to perform in getting started with Illuminate. If you don’t link your account, you won’t be able to … Continue reading Setting up an Amazon Seller Pro Account to use with Illuminate

KPI’s for Order and Inventory Management

Order and Inventory Management KPIs (Key Performance Indicators) should be a vital part of your systems and operations. They can really help to highlight areas of your business where there are problems and opportunities for improvement. We’d recommend around 20-25 KPIs, which together cover all aspects of your business, from customer acquisition and retention, right … Continue reading KPI’s for Order and Inventory Management

Using Illuminate’s Safety and Review for Best-Practice Inventory Management

In the latest of our articles on Inventory Management, we discuss in detail how to use Illuminate’s Safety and Review feature. Safety and Review is the easiest way to manage purchasing and is key to good Inventory Management. The safety and review screen shows a detailed list of all the required stock and allows for … Continue reading Using Illuminate’s Safety and Review for Best-Practice Inventory Management

Royal Mail Integration for Order and Inventory Managment

We’ve been busy in 2018. One of the cornerstones of our development is our new and enhanced Royal Mail Integration. Illuminate can now create labels for more than 300 Royal Mail services types, offerings, formats and variations. This includes all inland and international services, returns, and enhancements such as Customer Text-Message notifications, Customer E-Mail Notifications … Continue reading Royal Mail Integration for Order and Inventory Managment

Our Recommendations on the Security of Customer and Business Data

Although our primary business is the development and implementation of our Illuminate Order and Inventory Management Software, we’re often asked about best-practice for data security. We’ve recently been through the ISO-27001 (Information Security Management) accreditation process, so we do have a lot of experience in this area. We’ve put together a few thoughts around this … Continue reading Our Recommendations on the Security of Customer and Business Data

Using Illuminate To Improve Your Business Performance

Illuminate helps solves many common problems faced by e-Commerce vendors in 2017 Order Processing for e-Bay, Amazon and Magento Problem #1 – Managing each sales channel separately is just-about-feasible at best, a nightmare at worst. Illuminate provides a centralised system for managing orders from your e-Bay, Amazon and Magento sales operations. Orders are automatically imported, … Continue reading Using Illuminate To Improve Your Business Performance