Illuminate Software - On-line KPIs and Reporting
We provide a complete service and on-line software for formulating, implementing and managing KPIs (Key Performance Indicators) and reports for your business.
Many companies use Excel or a stand-alone application such as Crystal Reports to collect and maintain their KPI data. However, this can lead to 'Islands of Information', making it difficult to get a complete picture across all departments. Our approach will give you a comprehensive and balanced approach to KPIs and performance measurement.
One of the most important tasks is deciding which KPIs are right for your business. These should always come from your overall business strategy. After all, if you don't have a strategy, you're just measuring for the sake of it.
There are hundreds of KPis out there, some examples are :
- Conversion rate of mailshot campaigns
- Number of new customers
- % complaints
- % returns
Each of these will have a target which enables the KPI to be marked as status 'green', 'amber' or 'red'. You may measure these weekly, monthly, quarterly or annually.
You can also drill down to see the underlying data, to enable you to underake deep analysis of your data.
There are many methods of representing this data, with bar charts, line graphs, Excel-style grids, etc. As well as showing you the KPI's, our software also allows you to 'drill down' to investigate any potential problems, and also enable you to add, delete and edit KPIs yourself.